Privacy Policy

StayCairo

Privacy Policy for Vacation Rental Services
We are committed to protecting your privacy and ensuring that your personal information is kept secure. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when using our vacation rental services. By accessing our services or using our website, you agree to the terms outlined in this policy. Please read it carefully to understand how we handle your data.
1. Data Controller
We are the data controller responsible for processing your personal information. If you have any questions or concerns regarding this Privacy Policy or your data, please contact us through the contact details available on our website.
2. Information We Collect
We collect the following types of personal information to provide and improve our vacation rental services:

Personal Identification Information: Your name, email address, phone number, and home address.
Payment Information: Credit card or other billing information necessary for processing rental transactions.
Rental Details: Information about your booking, including the rental dates, type of accommodation, and special requests.
Travel Information: Your travel dates, arrival and departure details, and transportation preferences.
Website Usage Data: Information about how you interact with our website, including cookies, IP addresses, and browsing activity.

3. Purpose of Data Collection
We collect your personal data for the following purposes:

To Provide Our Services: To manage your booking and provide the vacation rental services you request.
To Process Payments: To securely process payments for your rental bookings and related services.
To Communicate with You: To send booking confirmations, reminders, important information about your stay, and promotional offers (with your consent).
To Improve Our Services: To optimize our website and user experience, and analyze customer feedback to improve our services.
For Marketing and Promotions: To send you information about new properties, discounts, or other relevant services (with your consent).

4. Legal Basis for Processing Data
We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide us with your data, such as when booking a rental or subscribing to promotional emails.
Contractual Necessity: To fulfill our obligations under the contract you enter into with us when making a booking.
Legitimate Interests: To improve our services and marketing efforts, provided these interests do not override your rights and interests.
Legal Obligations: When required by law or to comply with applicable regulations.

5. Sharing Your Information
We respect your privacy and will only share your personal information with third parties in the following cases:

Service Providers: We may share your data with third-party service providers, such as payment processors, cleaning companies, and property managers, who assist in providing our services.
Legal Compliance: If required by law, we may disclose your personal data to authorities for legal reasons or in response to valid legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of the business, your information may be transferred as part of the transaction.

All third parties we work with are required to protect your data and comply with applicable privacy laws.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.
7. Data Security
We take your data security seriously and use a variety of technical and organizational measures to protect it, including:

Encryption: Ensuring that sensitive data such as payment information is transmitted securely.
Access Control: Restricting access to personal data to authorized personnel only.
Regular Security Audits: Conducting audits and assessments to identify potential security risks and ensure compliance with security standards.

8. Your Rights
Under applicable data protection laws, you have several rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete information.
Erasure: You can request the deletion of your data, subject to certain legal conditions.
Portability: You can request your data in a structured, commonly used, and machine-readable format.
Objection: You can object to the processing of your personal data for certain purposes, such as marketing.

To exercise any of these rights, please contact us through the details provided on our website.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze website traffic, and improve site functionality. You can adjust your cookie preferences in your browser settings, but please note that disabling cookies may affect your experience on our website.
10. International Transfers of Data
Your personal data may be transferred to and processed in countries outside of Egypt, including other regions where we operate or use third-party service providers. If your data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information, as required by applicable data protection laws.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected personal data from a child under the age of 18, we will take steps to delete such data.
12. Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your data.
14. Complaints
If you believe your privacy rights have been violated, please contact us directly. You also have the right to file a complaint with the relevant data protection authority.
15. Contact Information
For any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us through the details provided on our website.